Question 1

What is Berganti Bikes schedule?

Accepted Answer

Berganti Bikes is open every day (including Sundays and holidays), from 9am to 1:30pm and from 3.30pm to 7pm. We are closed during December and January.

Question 2

Can I collect or return my bike in hours where Berganti Bikes is closed?

Accepted Answer

In general, you cannot collect or return your bike if we are not open.

Question 3

Can I collect my bike the day before the rental starts?

Accepted Answer

We are aware our customers like to start cycling early in the morning so as a complimentary service, we do our best to get your bike(s), ready so you can already pick it up between 6.30-7pm in the evening before your rental begins.

However, please bear in mind that this will not always be poßible, especially in high seasons, when there is a high turnover of the bikes and we have to clean and do any neceßary maintenance before handing them over to you.

If we cannot hand the bike(s), over to you the day before, you will be able to collect them the day of your rental from 9am onwards.

Question 4

If I rent the bike for 1 day, does it mean 24 hours?

Accepted Answer

No, it would be from 9am (or later), to 7pm (or earlier),.

Question 5

Can I extend the rental period?

Accepted Answer

If the bike is available, no problem, you can extend it.

Question 6

Can I bring my own pedals and saddle?

Accepted Answer

Of course, no problem. We will put them on the bike for you. No extra cost.

Question 7

How do I know the right bike size for me?

Accepted Answer

Within the first step in the booking proceß (when you are selecting the sizes), you will find an equivalence table for HEIGHT-SIZES.

Question 8

I chose the wrong bike size in the reservation. Can I change it?

Accepted Answer

If we have bikes available in the right size for you, we can change it.

Question 9

Can I send you my bike measurements?

Accepted Answer

Of course. When you are in the second step of the booking proceß, you will see a BIKE FITTING option. There you can write down the A, B and C measurements as per the image below.

Question 10

Does my bike come with tools?

Accepted Answer

Our bikes come with a saddle bag with an extra tube, two tire levers, a pump and a bike computer.

Question 11

Are there any extra costs?

Accepted Answer

Of course not. The price you see in the shopping cart is the final price.

Question 12

Do I have to pay for the bike to be cleaned?

Accepted Answer

No way. That is our job. Would you be happy if a restaurant charged you an extra cost for washing the dishes you used? Of course not. Well, same with the bikes.

Question 13

Is my bike insured?

Accepted Answer

No, it is not. You are responsible for any damage to the bike during the rental period. We offer the poßibility to get an accidental damage insurance, which covers you in case the bike is damaged. You can get this insurance in step 2 in the booking proceß, or upon your arrival to Berganti Bikes.Privacy Policy y losTerms and condicions

Question 14

Do I have the poßibility to get an accidental damage insurance?

Accepted Answer

Yes, you can get it at the same time that you are making the bike reservation. In step 2 in the booking proceß. You can also acquire it here upon your arrival to Berganti Bikes.

Question 15

What happen if my bike gets stolen?

Accepted Answer

If you get the bike stolen you will need to pay for it. You can see all the details in Berganti Bikes Privacy Policy y los Terms and condicions

First thing you should do is report the theft to the police. You should indicate that is a rental bike from Berganti Bikes. You should provide us with a copy of the police report.

Our recommendation is that you get a travel insurance in your country and double check with them if they cover this case.

Question 16

Can I get insurance just in case my bike gets stolen?

Accepted Answer

We do not offer this option.

Our recommendation is that you get a travel insurance in your country and double check with them if they cover this case.

Question 17

What should I do if my bike breaks on the road? Aßistance on the road...

Accepted Answer

If the bike is not working as expected, or if it breaks, please call us as soon as poßible and we will find a solution. If you cannot ride the bike or if it is dangerous to do so, we will go wherever you are.

Question 18

I didn't receive a confirmation email for my booking. What happened?

Accepted Answer

After finalising a booking you should receive a confirmation email in your inbox. Please wait few minutes and check whether it is in your inbox or not. If not, please check your spam folder. If you still do not find it, please contact us at info@bergantibikes.com. and we will check the booking, the payment and we will send you a copy of your reservation.

Question 19

Do I need to bring any ID to collect the bike?

Accepted Answer

Yes, you have to. It is mandatory that you present your ID or paßport when collecting the bike.

Question 20

What debit/credit cards are accepted by Berganti Bikes?

Accepted Answer

We accept VISA, MasterCard and Maestro debit and credit cards.

Question 21

Can I pay up front in cash?

Accepted Answer

Yes, you can. But if the booking is done online through our website you would need to pay a 15% deposit and it must be with a credit/debit card.

Question 22

What currencies are accepted by Berganti Bikes to materialise the payment?

Accepted Answer

When paying up front with cash we only accept Euros. If you pay by card you can pay in Euros or your country currency.

Question 23

Is there any age restriction to hire a bike from Berganti Bikes?

Accepted Answer

Yes, there is. You have to be 18 years old or older. If you are under this age you must come always accompanied by someone else who is at least 18 years old.

Question 24

Can I combine 2 different bikes in the same reservation? For example, a race bike for 2 days and a MTB for 3 days?

Accepted Answer

As long as there is availability, you can make the change. You will need to pay the difference in price, if there is any. Plus a 10€ charge for maintenance and cleaning one of the bikes. Cleaning and maintenance is included when hiring one bike. But for the second one we have to charge that cost.

Question 25

Do you offer guided tours?

Accepted Answer

No, since Majorca is an island for cyclists and well prepared for cycling tourism, we think that having a GPS and the option for 'self-guided tours' you can enjoy the island without getting lost.

Contact us