Berganti Bikes opens every day (including Saturdays and Sundays), from 9 a.m. to 1:30 p.m. and from 3:30 p.m. to 7 p.m.
In general, you cannot collect or return your bike if we are not open.
No, it would be from 9am (or later), to 7pm (or earlier),.
If the bike is available, no problem, you can extend it.
We have a bicycle delivery and collection service. It is free if certain conditions are met.
In Costa Blanca it is available all year.
In Mallorca there are periods in which it is not available, since we need all our staff in the store for high occupancy.
Please start a reservation process to see the exact conditions or contact us and we will give you all the necessary information.
Of course, no problem. We will put them on the bike for you. No extra cost.
Within the first step in the booking process (when you are selecting the sizes), you will find an equivalence table for HEIGHT-SIZES.
If we have bikes available in the right size for you, we can change it.
Of course. When you are in the second step of the booking process, you will see a BIKE FITTING option. There you can write down the A, B and C measurements as per the image below.
Our bikes come with a saddle bag with an extra tube, two tire levers, a pump and a bike computer.
Of course not. The price you see in the shopping cart is the final price.
No way. That is our job. Would you be happy if a restaurant charged you an extra cost for washing the dishes you used? Of course not. Well, same with the bikes.
No, it is not. You are responsible for any damage to the bike during the rental period. We offer the possibility to get an accidental damage insurance, which covers you in case the bike is damaged. You can get this insurance in step 2 in the booking process, or upon your arrival to Berganti Bikes.Privacy Policy and the Terms and condicions
If you get the bike stolen you will need to pay for it. You can see all the details in Berganti Bikes Privacy Policy y los Terms and condicions
First thing you should do is report the theft to the police. You should indicate that is a rental bike from Berganti Bikes. You should provide us with a copy of the police report.
Our recommendation is that you get a travel insurance in your country and double check with them if they cover this case.
We do not offer this option.
Our recommendation is that you get a travel insurance in your country and double check with them if they cover this case.
If the bike is not working as expected, or if it breaks, please call us as soon as possible and we will find a solution. If you cannot ride the bike or if it is dangerous to do so, we will go wherever you are.
After finalising a booking you should receive a confirmation email in your inbox. Please wait few minutes and check whether it is in your inbox or not. If not, please check your spam folder. If you still do not find it, please contact us at info@bergantibikes.com. and we will check the booking, the payment and we will send you a copy of your reservation.
Yes, you have to. It is mandatory that you present your ID or passport when collecting the bike.
Yes, you can. But if the booking is done online through our website you would need to pay a 15% deposit and it must be with a credit/debit card.
When paying up front with cash we only accept Euros. If you pay by card you can pay in Euros or your country currency.
Yes, there is. You have to be 18 years old or older. If you are under this age you must come always accompanied by someone else who is at least 18 years old.
As long as there is availability, you can make the change. You will need to pay the difference in price, if there is any. Plus a 10€ charge for maintenance and cleaning one of the bikes. Cleaning and maintenance is included when hiring one bike. But for the second one we have to charge that cost.
No, both Mallorca and the Costa Blanca are very prepared destinations for cycling, with very good roads and directions. We believe that, with a map or a GPS, the experience is much more authentic than accompanied by a guide.
In addition, we have a wide variety of routes to download in GPX format.